If the link in your invite isn't working, or you're getting an "invalid token" error message, that most likely means you already clicked the link once. Due to HIPAA this link can only be clicked once.


To set a password, go to http://portal.mytelemedico.com/users/password/new, and enter your email address used for this account. You will then receive an email notification instructing you to reset your password. f you don't see the email, please make sure to check our Spam folder.


If you are still having problems re-setting your password, please call support at 1-844-6-MEDICO or email ygarfinkel@mytelemedico.com and we can set a temporary password and instruct you how to change this once logged into your account.