Once your provider has invited you to the platform, you will receive an email notification inviting you to join his or her network. Follow the link in the email, and set your password. For future logins, you will use the email address this invite was sent to and the password you have created. After setting your password, you will be greeted by a set up guide.


There are four steps you must complete before your account can be created:


  1. Personal: Basic information including address, phone number, gender, and DOB
  2. Install Vidyo Plugin: We ask that everyone download the video plugin at this time, but the video plugin isn't required to have a session. You can have a session without the plugin if both session participants are in modern browsers (Chrome, Firefox, or Opera). We still highly suggest everyone download the plugin as well so you can have both video options available to you during the session.
  3. Billing: If your provider has billing turned on, then you must enter a valid credit card before participating in a session. You can update this card in My Network> My Payment Information> Credit Card Information
  4. Emergency Contact: We also ask that you enter one emergency contact in case of an Emergency.

Now that you registered, your provider can schedule sessions with you. To view your provider's profile, go to your "Providers List" under your profile picture. From there, you can message your provider or view his or her available time. To continue adding to your profile, go to My Network> My Account.