Uniting Medicine, IT & Communities
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Firewall and Network Connectivity
My Firewall is blocking the WebRTC video solution. What do I do?
My Firewall is blocking the Vidyo Plugin. What do I do?
Provider Profile Navigation
How can I create different session types (ie. intake session, med-check, and therapy session)?
How can I change the information on my profile page such as my profile picture and about me sections?
How do I schedule an Online Video Session?
How do I schedule an In-Person Session?
How do I check-in to a scheduled Online Video Session with a patient?
How can I cancel a session with one of my patients?
How can I set my Availability so my patients and potential clients can request sessions?
Security and Privacy
How can I Archive or Block a patient? What is the difference between the two options?
Can I record live Online Video Sessions?
Can my patient view the documents and notes in his/her patient file?
I've forgotten my password. How do I reset it?
How do I add patients?
How can I access my patients' Documents and Patient File?
I have invited my patient. How do I know if they have received my invitation?
My patient says she has not recieved my invitation. What should she do?
How can I send a message to my patient?
If I want to send a document to my patient, how would I do this?
If I don't want my patient's messaging me, how do I turn this feature off?
Documents and Notes
How can I upload general documents and forms from my computer?
How can I upload a document to a specific patient's file?
Are my session notes seperate from my documents and forms?
Are my notes taken on a patient confidential?
How do I take notes on a patient during an Online Video Session?
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Patient Profile Navigation
My provider has sent me an invite through Telemedico. What do I do next?
The link in the invite my provider sent me isn't working. What can I do?
Where can I edit and add information to my Profile?
How do I add a profile picture?
I'm not getting email reminders from Telemedico. How can I check my settings to make sure email notifications are turned on?
Where do I go to view my provider's profile information?
How do I view my provider's availability and request a session?
How do I message my provider?
Where do I view messages I have saved?
How do I set my vacation auto responses?
How do I cancel a Telemedico session?
How do I check into a Session?
How do I save a received attachment to my Documents?
If my provider sends me a form to fill out, what do I do?
How do I create a Journal entry?
Are my journal entries confidential?
Facilitator Profile Navigation
How do I schedule a Video Session?
How do I message a provider?
How do I add insurance information for a patient?
How do I view or edit a patient's insurance information?
How do I create a patient account?
How do I associate a patient to a provider?
Help Desk Software
by Freshdesk Support Desk